top of page

FAQs

​

Welcome to Fiberlicious! Here, we’ve compiled answers to frequently asked questions to help you have the best experience possible. If your question isn’t listed, feel free to contact us—we’re happy to help!

1. Where are you located?

We are based in Pennsylvania, United States, operating exclusively as an online business.

2. What are your working hours?

We work from 8:00 AM to 5:00 PM (Eastern Time), Monday to Friday. We are closed on holidays.

3. How long will my order take to ship?

Since most of our items are made-to-order, our standard processing time is 4–8 working weeks, depending on order size and volume. Sales periods, back-ordered items, or unexpected circumstances may extend this timeline. Please note that the estimated delivery time shown at checkout reflects postal transit time only, not our processing time.

4. How do I know when my package has shipped?

You will receive an email with tracking information once your order ships.

5. What is the difference between cotton and silk fibers?

  • Cotton: Plant-based, with a matte finish and great for everyday stitching.

  • Silk: Derived from silkworms, it is smoother, shinier, and provides a beautiful reflective effect under light. Silk also takes dye differently than cotton, often producing richer colors.

6. Are your fibers and fabrics colorfast?

Our silks are 100% washfast, but cottons and fabrics are not guaranteed to be colorfast. We recommend not washing fabrics or flosses after stitching to preserve the colors.

We use high-quality materials:

  • Cotton Floss: Hand-dyed DMC

  • Fabrics: Zweigart

7. Why does my fabric look different from the website?

The type of fabric plays a major role in how it absorbs dye and affects the final color and appearance. Here’s a breakdown of the materials we use:

  • Aida: Made from 100% cotton, Aida tends to absorb dye uniformly, resulting in bold and vibrant colors.

  • Evenweave (Lugana/Jobelan): A blend of 48% cotton and 52% synthetic undyeable fibers, evenweave fabrics often have a more subtle appearance due to the synthetic content, which does not absorb dye. This can lead to less dramatic mottling and lighter shades compared to cotton-based fabrics.

  • Linen: Made from flax, linen has a natural texture that allows it to take dye uniquely, often creating rich, dynamic shades with noticeable variations and depth.

These differences in material composition explain why the same dye can result in distinct outcomes on different fabrics. Additionally:

  • Hand-Dyed Nature: Each piece is hand-dyed and one-of-a-kind, reflecting slight natural variations even within the same batch.

  • Monitor Settings: Colors may look different depending on your screen's settings and resolution.

8. How much is shipping, and do you ship internationally?

Shipping costs are determined by USPS & UPS based on the size, weight, and destination of your order. We ship worldwide! To view shipping costs, add your items to the cart and proceed to checkout.

9. How will my order be shipped?

We use USPS & UPS for all shipments. Options include:

  • First Class Mail: Economical but does not include insurance or guaranteed delivery times.

  • Priority Mail: Faster delivery with insurance.

  • UPS: faster and cheaper for international orders when buying in larger volume.

Note: We are not responsible for USPS delays or lost packages. For insured packages, we can assist with filing claims.

10. How do I join, change, or cancel my Monthly Club subscription?

  • To Join: Purchase your first month through our website. Orders placed before the 12th of the month start that month; after the 12th, they begin the following month.

  • To Change/Cancel:

    • Manual Invoiced Club: Contact us via email for changes or cancellations.

    • Auto-Subscription Club: Log into your account, select the Plan/Subscription tab, click Cancel, and then resubscribe to the desired club.

11. How can I pay for my order?

We accept:

  • Credit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

We do not accept personal checks or money orders.

12. What is your exchange/refund/cancellation policy?

  • Returns: Only items mistakenly shipped by us will be replaced or refunded upon return.

  • Non-Refundable Items:

    • Used, damaged, or opened items

    • Hand-painted/custom orders

    • Final sale products

  • Cancellations: Hand-dyed items cannot be canceled once ordered.
    Note: Shipping costs are non-refundable. Please contact us before returning any items.

13. Do you offer express service?

We are not offering express processing at this time.

14. What do I do if my package is delayed or lost?

  • First Class Mail: Not insured. If you choose this option, we are not liable for loss or damage.

  • Priority Mail: Includes insurance. Contact us for assistance with claims.

15. Why does my tracking notification say the post office hasn’t received my package yet?

When you receive a tracking notification, it means the shipping label for your package has been created. Here’s how the process works:

  1. Label Creation and Notification: Tracking notifications are sent automatically when we print your shipping label.

  2. Pickup Timing: Packages are typically picked up by USPS on the next business day.

  3. USPS Tracking Updates: It may take up to 72 hours for USPS to scan your package into their system.

Please note:

  • Missed Scans: Occasionally, USPS might not scan your package at drop-off or during transit, but rest assured, it is still moving toward its destination.

  • First Scan Location: The first tracking update may occur at a regional processing center rather than the initial post office.

  • Tracking Delays: A delay in updates does not necessarily mean your package isn’t in transit—it simply hasn’t been scanned yet.

For the most accurate updates, we recommend checking your tracking number on the USPS website or app. If you experience significant delays beyond the expected delivery time, feel free to reach out to USPS directly or contact us for assistance.

We appreciate your patience and understanding as USPS works to process and deliver your order!

 

16. How do I contact you with additional questions?

You can reach us via Contact Us form on our website.

Have more questions? Let us know—we’re here to help! 😊

bottom of page